Shipping policy

At MRM Performance, we pride ourselves on our ability to fulfill orders swiftly and efficiently, both from our location and through drop shipping with our various vendors. 

Order Processing Times:

Order fulfillment is dependent on the availability of the item. If the item is in stock, orders are typically processed within 1-2 business days. However, processing times may extend to 3-6 business days due to factors beyond our control, such as high order volume or supplier delays. In the event that order fulfillment is expected to take longer than 10-14 days, we will notify you with an update on the status of your order and provide an estimated time of arrival.

Shipping Times:

The estimated shipping times displayed at checkout represent the time it takes for the shipping courier to deliver your package. These estimates do not include the order processing time. While we strive to have your order delivered within the estimated timeframe, please note that these are approximations and cannot be guaranteed with absolute certainty. Various factors, such as shipping courier delays or unforeseen circumstances, may affect the delivery schedule.

Shipping Costs:

We strive to provide accurate shipping costs for both domestic and international orders, but there may be times when the actual shipping cost exceeds what was initially estimated on our site. In such cases, we will notify you of any additional shipping costs as well as offer to cancel the order for a full refund. This is particularly relevant for international shipping, as it rarely affects domestic orders. To avoid any surprises, we encourage you to reach out to us before placing your order with the specific item you wish to purchase and your shipping address, so we can provide you with an accurate quote.

In rare instances, we may overcharge for shipping, but rest assured that we will promptly issue a refund back to you within 3-4 days of ordering. Our aim is to provide you with exceptional service, and we appreciate your trust in us.

Expeditated Shipping:

We offer expedited shipping on most orders, although it may not be visible as an option during the checkout process. This is due to the complexity involved in calculating shipping rates, as each vendor we work with may have different pricing and shipping services. If you require expedited shipping, please do not hesitate to contact us for a customized quote.

Missing or Stolen Packages:

MRM Performance is not responsible for missing or stolen packages. We recommend customers take precautions to safeguard their packages, such as installing door cameras or redirecting packages to a local pickup site where ID is required for package release. Many shipping companies, including UPS, FedEx, and USPS, offer this service for free, and we encourage customers to take advantage of it to ensure their orders arrive safely.

MRM Performance does not provide refunds or replacements for missing or stolen packages. In the event of a missing or stolen package, customers are advised to contact the shipping courier directly to file a claim.

Here are the recommended steps to take if your package is missing or stolen:

1. Contact the Courier: Immediately get in touch with the shipping courier to report the issue and file a claim. They will be able to provide you with further instructions and assistance in locating your package.

2. Provide Details: When contacting the courier, be prepared to provide them with all relevant details about your order and the delivery, including tracking information, delivery confirmation, and any other documentation they may require.

3. Monitor the Investigation: Stay in contact with the courier to monitor the progress of their investigation into your missing or stolen package. They will work to resolve the issue and provide you with updates on their findings.

Customs Duties / Import Taxes (INTERNATIONAL):

Customers are responsible for any import taxes and duties that may be imposed by their country when they receive products shipped to them. Our company will not be responsible for any import taxes or duties that are charged by the customs authorities of the country of destination.

We understand that import taxes and duties can vary from country to country, and that they can sometimes be quite high. We encourage our customers to research the import regulations and taxes in their country before placing an order with us. This will help them to avoid any unexpected charges when they receive their order.

If a customer refuses to pay the import taxes or duties that are charged by the customs authorities of their country, and the product is returned to us, we will refund the cost of the product, but not the shipping costs. If the customer wishes to have the product reshipped, they will be responsible for the additional shipping costs.

Helpful website to calculate estimated import costs: https://www.simplyduty.com/import-calculator/